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Troubleshooting

Corrupted application settings

Issue Simplebim saves settings into various files in the user’s profile folder....

Workspace: Red, blank or scrambled

Issue Simplebim has red palettes with an error message, is missing palettes, looks...

3D Palette: Crash after model import

Issue I import a model into Simplebim and the progress reporting of the...

3D Palette: Device Lost Error

Issue You may get an error message in the 3D palette that...

Corrupt Setup: IFCEngine

If you get an error message when starting Simplebim that says “The...

Writing Log File

When Simplebim crashes the log file can help our technical support to...

Sending your setup to Simplebim support

Please follow these instructions if you are asked by Simplebim support to...

Which version of Simplebim am I using?

Start Simplebim Open the About dialog The About dialog shows your Simplebim...

Sending network license release information to support

These instructions are for Simplebim version 9 and later Close Simplebim If...

Sending license activation information to support

These instructions are for Simplebim version 9 and later Start Simplebim In...

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